FAQS

WHAT SIZE SHOULD I ORDER?

When buying online it can be hard to know what is the perfect fit for you, so in order to make sure you are happy with your garment, we have made a sizing guide below all items on our website.

WHEN WILL MY ORDER ARRIVE?

The delivery time depends on the place of destination and the time at which the order is placed.

All shipments are made from Mexico City.

National Shipping 48-72 hours DHL.

International Shipping 7-12 business days.

European Shipping 14 business days.

The addresses in Mexico City are delivered within 1 to 2 business days.

WHAT IS YOUR RETURN POLICY?

You can return your purchase made in our online website, within 10 days after you receive the package and we will refund the full value. 

If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Follow the link below 

WHAT IF THE ITEM I RECEIVED IS DAMAGED?

We work hard to keep all of our products perfect. But sometimes it's hard to keep everything under control. Remember, we are humans too :) However if you have any concerns, please email help@flowurbanwear.com so we can review your case.

HOW DO I TRACK MY ORDER?

We know the waiting can be so tedious. But hey!! Don’t worry, remember that the best things take time. 

You can track your package using the tracking number that you receive via EMAIL when your purchase has been sent.

If you have any issues with your order, please contact us at help@flowurbanwear.com

WHAT PAYMENT METHODS DO YOU ACCEPT?

- Visa

- Mastercard

- American Express

- Apple Pay

- Google Pay

- Paypal

- And NOW …. Bitcoin too!!!!

OTHER QUESTIONS?

If you have any other questions, please contact us at help@flowurbanwear.com

REMEMBER … BE UNIQUE, BE FLOW.